Redesigned OvrC customer app and Partner dashboard deliver new features and streamlined management of client systems and customer service.
CHARLOTTE, NORTH CAROLINA, June 16, 2022 – Snap One today announced the release of a powerful new OvrC Connect app that replaces OvrC Home to strengthen control of OvrC systems for both commercial and residential clients, along with a newly redesigned OvrC Location Dashboard that simplifies Partners’ customer service workflow.
According to Evan Marty, Snap One Director of Remote Monitoring & Management, today’s launch reinforces the company’s commitment to empower Partners and their customers with an expanding, industry-leading, free remote system management solution that can serve as a business operating platform that creates successful long-term customer relationships.
“Our Partners love OvrC for the simple fact that it works well, and it makes long-term project management simpler,” said Marty. “Today we’re demonstrating our commitment to invest in new features for a free software solution that can help our Partners to grow their business. In fact, in addition to introducing new features and benefits, we built the OvrC Connect app on an entirely new architecture so our engineers can more quickly and easily develop and introduce future updates that will do even more for our Partners.
“We also want our Partners to know we have their backs from the jobsite to the office. With the new Location Dashboard, we are helping provide elevated customer service through faster access to key information and the new Linked Resources function that enables linking to project-related documents directly in OvrC.”
Featuring an all-new interface with simple, intuitive navigation, the new OvrC Connect app allows clients to resolve common issues and manage the network, day or night, providing insight, independence and peace of mind.
The launch of OvrC Connect improves overall app stability and reliability while expanding clients’ ability to create commands for Snap One devices, which now includes toggling individual outlets on WattBox PDUs and Araknis PoE switches. International projects are also simpler, thanks to new support for international phone numbers.
The new app allows clients to easily set up new commands, reboot devices and monitor system-wide activity, while also providing contact info for their Snap One Partner and an in-app support request form that guarantees clients can always get the assistance they need.
Migrating existing accounts from OvrC Home to OvrC Connect is simple, once the app is released, the OvrC Home app will be updated to OvrC connect. There is no migration needed by the partner and the end-customer may have to manually update the app based on their update settings.
The redesigned OvrC Location Dashboard is designed to improve Partner’s office workflow, with new breadcrumbs that aid in navigation and single-click access to call, email or get directions to a client’s property. The new design ensures that every project has a consistent look and navigation, simplifying common tasks for technicians and helping streamline operations across all projects and clients. The powerful new Linked Resources feature ensures that every tech can quickly access all of a client’s documents and info to improve both the efficiency and outcomes of customer service interactions.
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